Product safety and recalls

Here we publish product recalls and important product safety information. If you have a product from the list below, stop using it and return it to us.

Product recall

Set of 2 thermal mugs HTID8843, lavender and eucalyptus pattern

Please stop using the mugs immediately, as the permitted migration of lead and cadmium has been exceeded. You can return the product even without proof of purchase.

How to return the mugs

Email us

At info@mondexhome.com. We will arrange the return with you at our cost.

At our head office

MONDEX, Towarowa 17, 10-416 Olsztyn, Poland

At our retail partners

At partners who sell MONDEX products.

Questions about product safety?

We are here to help Mon-Fri, 8:00-16:00 (CET).

info@mondexhome.com +48 792 969 999 (EN)

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